Job Details
Job Title : Operations Support Specialist
Department : IT Operations
Reports to : IT Operations Manager
Location : Barcelona
Summary
The Operations Support Specialist must have an energetic work ethic and a passion for technology. The qualified applicant must possess both strong troubleshooting skills and the ability to effectively communicate to business stakeholders.
This role will be based in Barcelona and will be part of a worldwide, Operations Support team. This service focussed team is responsible for monitoring over 900 mission critical Linux and Windows servers for a series of customers.
Responsibilities
- Work as part of a team that operates 900+ mission critical Linux and Windows servers
- Manage applications to monitor service uptime and performance
- Diagnose and troubleshoot incidents while attempting to resolve the majority on your own
- Escalate issues to the appropriate business and technical experts and coordinate the efforts of all involved
- Communicate the status of incidents and progress made in terms that business stakeholders will be able to understand
- Perform all production software deploys and liaise with product development teams to ensure deployments are done properly and in a timely fashion
- Maintain system documentation and troubleshooting procedures
Requirements
- 2-3 years working with in a position that primarily focussed on Linux operating systems (preferably RHEL/CentOS)
- 2-3 years working with Windows server operating systems
- Exceptional customer service and trouble shooting skills
- Excellent written and spoken English communication skills
- 1-2 years experience managing monitoring software (e.g. Sitescope, OpenNMS, Cacti, Gomez and Alertsite)
- Experience supporting Apache/Tomcat/JBoss web application servers
- Experience with scripting (Bash, Perl, Python)
- Experience with any of these other systems or vendors is an asset: Atlassian's Jira & Wiki, Xangati, NetApp Storage Systems, Virtualization Software (VMware & XenCenter), Active Directory, Exchange, Drupal, WordPress, Databases (DB2, MYSQL, SQL, Postgres, Informix), Cisco Networking gear, Cisco Unified Communications (IP Phones)
- Experience working in an ITIL environment is an asset
- Strong interpersonal skills
- Must be able to travel and do shift work
